Legal
Privacy & Cookie Policy
AETERNAH PRIVACY POLICY
Last Updated: June 2026
WHO WE ARE
Aeternah is a limited edition jewellery brand operating in the United Kingdom.
Website: https://aeternah.com
For any questions regarding this Privacy Policy or your personal data, please contact:
Email: customercare@aeternah.com
INFORMATION WE COLLECT
When you interact with our website, we may collect the following information:
Information you provide directly:
- Name
- Email address
- Billing address
- Shipping address
- Telephone number
- Order information
- Communications sent to us
Information collected automatically:
- IP address
- Device information
- Browser type
- Website activity and interactions
- Referring websites
- Pages viewed
- Time spent on pages
- Marketing campaign performance data
PURPOSE OF PROCESSING
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Communicate regarding orders and customer support
- Send marketing communications where consent has been provided
- Improve website functionality and user experience
- Analyse website performance
- Measure advertising effectiveness
- Prevent fraud and protect our business
SHOPIFY
Our online store is hosted by Shopify Inc.
Shopify provides the ecommerce platform that allows us to sell our products and process transactions.
Information collected through Shopify may include:
- Customer information
- Order information
- Payment information
- Device and browsing information
Payment information is processed securely by Shopify and its authorised payment providers. Aeternah does not store full payment card details on its servers.
Further information can be found in Shopify’s Privacy Policy.
KLAVIYO
We use Klaviyo to manage email marketing communications.
If you join our Collector’s List, subscribe to updates, or provide your email address, your information may be stored and processed by Klaviyo on our behalf.
Klaviyo may collect information including:
- Name
- Email address
- Subscription activity
- Email opens
- Email clicks
- Purchase activity linked to email campaigns
You may unsubscribe from marketing communications at any time using the unsubscribe link included within our emails.
META PIXEL AND ADVERTISING
Our website uses the Meta Pixel provided by Meta Platforms, Inc.
The Meta Pixel helps us:
- Measure advertising performance
- Understand visitor behaviour
- Improve advertising campaigns
- Create audiences for future advertising
- Deliver more relevant advertisements
Information collected through the Meta Pixel may include:
- Pages visited
- Actions taken on the website
- Device information
- Browser information
- Advertising interaction data
This information may be shared with Meta Platforms in accordance with Meta’s privacy practices.
We do not sell your personal information.
AETERNAH COOKIE POLICY
Last Updated: June 2026
WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website.
They help websites function properly, remember preferences, improve user experience and provide information about how visitors use a website.
Aeternah uses cookies and similar technologies to operate our website, analyse performance and support marketing activities.
TYPES OF COOKIES WE USE
Essential Cookies
These cookies are necessary for the operation of our website and cannot be switched off in our systems.
They help with:
- Website functionality
- Security
- Checkout processes
- Shopping cart functionality
- User preferences
Without these cookies, parts of our website may not function correctly.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website.
These cookies allow us to:
- Measure website traffic
- Understand visitor behaviour
- Improve website performance
- Identify popular pages and content
Analytics information is collected in an aggregated form and does not directly identify individual visitors.
Marketing and Advertising Cookies
We use marketing technologies to understand the effectiveness of our advertising and improve our marketing campaigns.
These cookies may:
- Track visits to our website
- Measure advertising performance
- Help us understand which marketing channels are most effective
- Allow us to show relevant advertisements to visitors who have previously interacted with our website
META PIXEL
Aeternah uses the Meta Pixel provided by Meta Platforms.
The Meta Pixel helps us:
- Measure the effectiveness of advertising campaigns
- Understand how visitors interact with our website
- Improve future advertising
- Create audiences for advertising campaigns
- Deliver more relevant advertisements
Information collected through Meta Pixel may include:
- Pages visited
- Products viewed
- Actions taken on the website
- Device information
- Browser information
Meta may process this information in accordance with its own Privacy Policy.
SHOPIFY COOKIES
Our website is hosted by Shopify.
Shopify may place cookies on your device to:
- Enable website functionality
- Support checkout processes
- Maintain shopping cart information
- Improve security
- Prevent fraudulent activity
KLAVIYO
We use Klaviyo for email marketing and customer communications.
Klaviyo may use cookies and similar technologies to:
- Measure email engagement
- Understand website activity following email campaigns
- Improve communication performance
- Personalise customer experiences
MANAGING COOKIES
You can control and manage cookies through your browser settings.
Most web browsers allow you to:
- View cookies stored on your device
- Delete cookies
- Block cookies
- Manage cookie preferences
Please note that disabling certain cookies may affect the functionality of our website.
COOKIE CONSENT
When you visit our website, you may be presented with a cookie consent banner that allows you to manage your cookie preferences.
You may change your preferences at any time through your browser settings or any cookie management tools available on our website.
THIRD-PARTY SERVICES
Cookies may be placed by trusted third-party providers that help us operate our business, including:
- Shopify
- Klaviyo
- Meta Platforms
- Payment providers
- Website service providers
These providers may collect information in accordance with their own privacy policies.
CHANGES TO THIS POLICY
We may update this Cookie Policy from time to time.
Any changes will be published on this page together with the updated revision date.
CONTACT
If you have any questions regarding our use of cookies, please contact:
customercare@aeternah.com
Aeternah United Kingdom