Everything You Need to Know
Shipping & Returns
Shipping
Delivery Information
Free UK Shipping
We offer complimentary first class delivery on every order within the United Kingdom. There is no minimum spend required. Every Aeternah piece deserves to arrive beautifully, and we believe shipping should never be an afterthought.
How We Ship
All orders are dispatched via Royal Mail First Class or Evri, ensuring fast and reliable delivery to your door. You will receive a tracking email once your order has been dispatched so you can monitor its progress.
Estimated Delivery Times
Delivery times are calculated from the date of dispatch, not the date of order. Please note that delivery times may vary during peak periods or due to unforeseen circumstances experienced by the courier.
Processing Time
We aim to process all orders within 1 working day if ordered before 1pm. Orders placed after 1pm or on weekends will be processed the next working day. Please note we do not process online orders on weekends or UK public holidays.
PO Boxes
Please note that we are unable to deliver to PO Box numbers. This is to ensure the safe delivery of your order.
Packaging
Every piece arrives in a luxury Aeternah gift box, beautifully presented and ready to gift. Each box is placed inside a luxury gift bag, making the experience feel special from the moment it arrives. Your certificate of authenticity showing your unique piece number is included with every order.
International Shipping
For our debut collection, we are shipping within the United Kingdom only. International shipping will be available for future collections. Join the Collector's List to be notified when international shipping becomes available.
Returns
Returns Policy
Free UK Returns Within 14 Days
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery. We accept returns within 14 days of receiving your order. Items must be returned in their original packaging and in unworn, resalable condition. To initiate a return, please contact us at customercare@aeternah.com.
Earrings
Please note that earrings are non refundable due to hygiene reasons. This is in line with standard industry practice to protect the health and safety of all our customers. If your earrings arrive faulty or damaged, please contact us immediately and we will arrange a replacement or full refund.
What Happens Next
Once we receive your request, we will issue a prepaid label for your convenience.
We will process your refund within 14 days of receiving the returned item. Refunds will be processed to your original payment method once we receive and inspect your return. An email confirmation will be sent out once the refund has been processed. Refunds take up to 10 days to appear in your account depending on your bank.
Please note that if the item shows signs of use beyond what is necessary to inspect it, we may make a deduction from the refund to reflect the diminished value of the goods.
Faulty Items
If your piece arrives faulty or damaged, please contact us at customercare@aeternah.com within 14 days of delivery. Please include photographs of the fault and your order number. We will arrange a free return and offer a replacement or full refund.
Still have questions?
We're here to help. Reach out and we'll get back to you within 48 hours.
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